1. About Boston Workwear

Boston Workwear operates an online store offering workwear and uniform products. Selected products may allow customers to submit a company logo, badge number, name, or other customization details as part of an order. In these terms, “Boston Workwear,” “we,” “us,” and “our” refer to the website and its operator; “you” and “your” refer to the person placing an order or using the website.

2. Product information, sizing & availability

We aim to keep product descriptions, images, prices, colors, sizes, and availability accurate. Screen settings and photography can cause colors to look different from the actual item. Please review the product description and any available size information carefully before ordering.

Products are subject to availability. If an item becomes unavailable or we identify a material error affecting an order, we may contact you to discuss an appropriate solution, including a replacement, cancellation, or refund where applicable.

3. Orders, pricing & payment

• Review your cart, selected sizes, quantities, customization details, shipping address, and total before submitting an order.
• Prices, shipping charges, taxes, and any other applicable costs are shown or calculated during checkout where applicable. The checkout total is the amount presented for your order before you confirm payment.
• Orders are subject to acceptance and product availability. We may contact you to verify information or resolve an order issue.
• Payment is handled using the payment methods offered at checkout. Your payment provider may apply its own terms and security checks.
• If you notice an error after ordering, contact us promptly. Changes may not be possible once an order has been processed or customized.

4. Custom logos, names & badge numbers

Where a product offers customization, you are responsible for entering accurate details and uploading the correct, usable artwork or logo file. Please check spelling, badge numbers, placement instructions, and other submitted information before completing your order.

• You confirm that you own the submitted artwork or have permission to use it and authorize us to reproduce it for fulfilling your order.
• You must not submit content that is unlawful, infringes another person’s rights, or is abusive or otherwise inappropriate.
• We may decline or request clarification about a customization request that we cannot reasonably fulfill or that raises legal or production concerns.
• Customized items are made or prepared according to the details submitted with the order. Errors in customer-supplied text, numbers, or artwork may not qualify for a change-of-mind return.

We use uploaded artwork and personalization details to process, produce, support, and document the relevant order, as described in our Privacy Policy.

5. Shipping & delivery

Available shipping methods, charges, and any delivery estimates are provided at checkout or in relevant order communications. Delivery times are estimates and may be affected by carrier delays, stock availability, address issues, or customization requirements. Please provide a complete and accurate delivery address.

If your package appears delayed, lost, or delivered with visible damage, please contact us with your order number and relevant details so we can review the issue.

6. Returns, refunds & cancellations

Our Refund & Returns Policy explains how to request a return or refund. Customized or personalized products may be ineligible for change-of-mind returns, except where an item is defective, incorrect, or otherwise covered by applicable law.

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after processing or customization has begun. Nothing in these terms removes any rights that cannot legally be excluded.

7. Website use & intellectual property

Website text, graphics, branding, layout, and other content are owned by or licensed to their respective rights holders. You may use the website for lawful personal or business shopping purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or copy site content for commercial use without permission.

Any logo or artwork you submit remains subject to the rights of its owner. Submitting it does not transfer ownership to Boston Workwear.

8. Liability & applicable law

To the extent permitted by applicable law, Boston Workwear is not responsible for indirect losses arising from use of the website or a delay outside our reasonable control. Nothing in these terms excludes or limits liability where such exclusion or limitation is unlawful, or affects consumer rights that cannot be waived.

These terms are subject to applicable laws and the mandatory consumer protections that apply to your purchase. Where a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

9. Changes to these terms

We may update these terms when our services, processes, or legal requirements change. The latest version will be published on this page with its updated date. The terms that apply to an order are subject to applicable law and any order-specific agreement confirmed by us.