1. Eligible returns

To request a return for a non-customized product, contact us within 30 days of delivery. To be eligible, the item should generally be:

• Unused, unworn, unwashed, and in its original condition.
• Returned with original packaging, tags, accessories, and any included parts, where applicable.
• Accompanied by your order number or other proof of purchase.

We will review each request and confirm whether the item qualifies and how it should be returned. Items returned without prior authorization may be delayed or may not be accepted.

2. Personalized and customized products

Products customized with a customer logo, name, badge number, or other personal or business-specific details are generally not eligible for return or refund because of a change of mind, incorrect details supplied by the customer, or a preference change after ordering.

This restriction does not apply where the product is defective, incorrectly customized compared with the order details, not as described, or where a remedy is required by applicable law. Please double-check uploaded artwork, spelling, numbers, sizes, and other customization details before submitting your order.

3. Damaged, defective, or incorrect orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible. Please include:

• Your order number and the name used at checkout.
• A brief description of the issue and which item is affected.
• Clear photos of the item, packaging, or customization where relevant.

We will review the details and work with you on an appropriate resolution, which may include a replacement, correction, or refund depending on the circumstances and applicable law. Please keep the item and packaging until we respond.

4. How to request a return

1. Visit our Contact page.
2. Include your order number, the product you wish to return, and the reason for the request.
3. Wait for our team to review the request and provide return instructions, if approved.
4. Pack the approved item securely and follow the instructions provided.

Please do not ship items back before receiving instructions from us.

5. Return shipping costs

Unless the item is defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs for an approved change-of-mind return. Original shipping charges are generally non-refundable for change-of-mind returns. If the issue is due to our error or a confirmed product defect, we will explain the available return or replacement arrangements when we respond.

6. Refund review and processing

Once a returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are generally issued to the original payment method. The time it takes for the credit to appear depends on your bank or payment provider.

Refunds may be adjusted or declined where an item does not meet the return conditions, subject to applicable law. We will explain the outcome of our review.

7. Exchanges

If you need a different size or item, contact us before sending the original product back. Exchanges depend on stock availability and whether the item is eligible for return. Customized products may not be exchangeable for a change of mind or for details entered incorrectly by the customer.

8. Order cancellations and changes

If you need to cancel or change an order, contact us as quickly as possible with your order number. We will try to help, but cannot guarantee a change or cancellation once an order has been processed, dispatched, or customized. Any refund for an accepted cancellation will be handled in accordance with applicable law and the circumstances of the order.

9. Your legal rights

This policy is not intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted. Where applicable law gives you additional rights for faulty, misdescribed, or non-conforming goods, those rights continue to apply.