1. Who we are

Boston Workwear operates bostonworkwear.com, an online store for workwear and uniforms, including eligible products that can be personalized with customer-supplied logos or badge details. For privacy questions, please use our Contact page.

2. Information we may collect

Depending on how you use the website, we may collect information such as:

• Contact and account information: name, email address, username, and information you provide when creating or managing an account.
• Order information: billing and shipping addresses, products purchased, sizes, order history, order notes, and customer-service communications.
• Customization information: logo or artwork files, names, badge numbers, and other details you submit for a product.
• Payment and transaction information: payment status, transaction references, and details needed to process an order. Payment service providers may process payment details directly.
• Technical and usage information: browser or device information, approximate usage data, IP address, and interactions with pages or features, where collected through website logs, cookies, or similar technologies.
• Messages: information you provide when you contact us or submit a form.

Please do not send full payment-card numbers, passwords, or other highly sensitive information through contact forms or ordinary email.

3. How we collect information

We collect information directly when you check out, register or sign in, upload customization details, fill in a form, or contact us. Some technical information may be collected automatically by WordPress, WooCommerce, our hosting environment, security tools, or other services used to operate the website.

4. How we use information

We use information for legitimate store and customer-service purposes, including to:

• Process payments, orders, shipping, returns, and refunds.
• Prepare products using the sizes, logos, names, badge numbers, and other details you provide.
• Create and maintain customer accounts and show relevant order history.
• Respond to questions, resolve issues, and send order or service updates.
• Protect the website, detect fraud or abuse, troubleshoot errors, and maintain records.
• Meet applicable legal, tax, accounting, and regulatory obligations.
• Understand website performance and improve the shopping experience where analytics or similar tools are enabled.
• Send marketing messages where permitted. You can opt out of promotional messages where an unsubscribe option is provided.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to support shopping-cart functions, account sign-in, checkout, security, preferences, and website performance. For example, WooCommerce may use cookies to remember cart contents and help the checkout process work. If analytics, embedded content, or other third-party features are enabled, those services may also set or read cookies according to their own policies.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping-cart, login, or checkout functionality.

6. How information may be shared

We do not sell your personal information for money. We may share the information necessary for a specific purpose with service providers that help operate the store, such as:

• Website hosting, maintenance, security, and ecommerce service providers.
• Payment processors and fraud-prevention services.
• Shipping carriers and fulfillment or customization partners, where needed to prepare and deliver an order.
• Customer-support, communications, or analytics providers, where those services are used.
• Government authorities, regulators, courts, or other parties when disclosure is required by law or necessary to protect rights, safety, and the integrity of the service.

Service providers may process information under their own privacy notices and contractual obligations. We do not control the privacy practices of independent third-party websites linked from our site.

7. Payments

Checkout may be handled by third-party payment providers. We receive the transaction or payment status information needed to manage your order. Payment providers process payment information under their own terms and privacy policies. Do not send payment-card details through our contact form.

8. How long we keep information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, account management, record keeping, dispute resolution, security, and legal compliance. Retention periods depend on the type of information and the reason it was collected. When information is no longer needed, we take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable obligations.

9. Security

We use reasonable administrative and technical measures intended to protect information. No website, internet transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

10. Your choices and privacy rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. You may also manage account information through your account and opt out of promotional messages where available.

To make a privacy request, use our Contact page and describe your request. We may need to verify your identity before responding. Some information may need to be retained for legal, security, or transaction-record purposes.

11. Children’s privacy

This store is intended for people who can lawfully make purchases or use it with appropriate adult involvement. We do not knowingly seek to collect personal information directly from children where prohibited by applicable law. If you believe a child has provided personal information inappropriately, please contact us.

12. Third-party links and changes

Our website may link to third-party sites or include embedded features. Their privacy practices are governed by their own policies. We may update this policy as our website or practices change; the current version and update date will appear on this page.